I've been leasing a 2013 Ford Fusion Energi for 9 months now and have put just over 14,000 miles on the car. It was trouble free for the first 8,000 miles or so, but then started having huge problems.
The issue seems to stem from the PCM (Power Control Module). While driving the car it will randomly freak out and end up in "LIMP mode". This is a mode that deactivates the accelerator and cruise control while at the same time increasing the "idle" so that the car can reach speeds up to 35mph. The only speed control the driver has when this happens is via the brake.
Needless to say this is a less than ideal thing to have happen when driving in rush hour traffic, or when driving in general :)
This catastrophic failure has occurred to be 3 times now while driving the car, each time after assurance from Ford that the problem was FIXED and won't happen again.
I am now undergoing to process of trying to have Ford "buy" the car back under the California Lemon Law. However, as you saw above, I leased the car so I'm not sure what exactly Ford will be "buying" back.
The customer service from the dealership (Capitol Expressway Ford) in San Jose CA has been down right laughable and it's only in the detailed Background Post earlier in this blog that you can see the details of my saga and the lack of customer support, care, or concern.
Enjoy, and hopefully you the reader haven't had similar issues. I truly hope that my car is a LEMON and that the rest of the Ford Fusion Energi's out there on the road are safe.
